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Mit freundlichen Grüßen,

Ihr Flughafen Wien Team

General terms and conditions

for the VIE-webshop of
Flughafen Wien Aktiengesellschaft
Postfach 1
1300 Wien-Flughafen

 

I. General

1.1. Various products and services of Flughafen Wien Aktiengesellschaft (hereinafter referred to as “FWAG”) and its affiliated companies are offered in the VIE-webshop. The following general terms and conditions (hereinafter referred to as "GTC") for the VIE-webshop are part of the contract and also apply to its conclusion. The terms and conditions of the contractual partners or third parties do not apply, even if FWAG does not separately object to their validity in individual cases. These general terms and conditions are expressly recognized by the contractual partner before the contract is concluded.

1.2. The General Terms and Conditions are structured according to the respective products and services. In addition to the general part and the final provisions, that part of the GTC that refers to the specific product or service always applies.

1.3. FWAG reserves the right to change the General Terms and Conditions at any time.


II. Vienna Airport Services

The following part “Vienna Airport Services” of the General Terms and Conditions applies to the services relating to Vienna Airport Services offered by FWAG.
 

1. Conclusion of contract

1.1. The provision of the booking option for Vienna Airport Services in the VIE-webshop does not yet constitute a legally binding offer from FWAG, but merely a non-binding invitation to the customer to submit an offer to conclude a contract in accordance with these GTC.

1.2. By pressing the function button "Order with obligation to pay"! the customer submits a binding and irrevocable offer to conclude a contract.

1.3. The acceptance of this offer takes place through the transmission of a booking confirmation by FWAG. This will be transmitted electronically immediately after the offer has been submitted. As a result, the contract came into effect.

1.4. Upon conclusion of the contract, FWAG undertakes to provide the contractual partner with the service specified in the booking confirmation for the duration (time) specified and defined in the booking confirmation against payment of the fee specified in the booking confirmation.

1.5. A telephone booking is not possible.
 

2. Subject of the contract

2.1. The subject of the contract is exclusively and conclusively the paid provision of a service in accordance with the booking confirmation.

2.2. The time at which the service begins at the airport service counter is to be chosen by the contractual partner when booking the respective service.

2.3. The selected scope of services begins immediately after arrival at the airport service counter according to the booking confirmation and takes place in the following individual services listed below for the respective service, which cannot be divided up and the order of which cannot be changed:


2.4. Porter service

2.4.1. Baggage acceptance

2.4.2. Transport to the next means of transport


2.5. Premium Services Departure

2.5.1. Meet the personal attendant at the arrival gate or the bus arrival terminal

2.5.2. Baggage pickup

2.5.3. Accompaniment to onward journey


2.6. Premium services transfer

2.6.1 Meeting of personal attendant at arrival gate or bus arrival terminal

2.6.2 Accompaniment to the gate of the onward flight


2.7. Lounges

2.7.1. Lounge stay for the period purchased
2.7.2. The House Rules of Vienna International Airport Lounges apply.”

2.8. Fast track security check

2.8.1. Access to Fast Track Security Control

 

3. Payment and Fee

3.1. When booking via the online form, payment is due immediately by credit card or online banking. The prices displayed when booking are valid only for the booked period.

3.2. For services according to points 2.4.-2.6. The following applies: There is no charge for infants and children up to 4 years of age when accompanied by an adult. For children between the ages of 4 and 14 accompanied by an adult, there is a 50 percent discount on the fee for the premium services in point 2.5. and 2.6. granted. For persons over the age of 14, the full fee must be paid.

 

4. Possibility of cancellation / withdrawal / flight cancellation / non-appearance of the customer / change of booking

4.1. Withdrawal from services according to II. 2.4. – 2.8.

4.1.1. The customer is entitled to withdraw from the contract within 14 days without giving reasons if the conclusion of the contract is not part of the operation of his company.

4.1.2. The 14-day withdrawal period according to point 4.1.1. begins on the day following the conclusion of the contract in accordance with point 1.3. In order to meet the deadline, it is sufficient for the customer to send FWAG a clear declaration before the deadline stating that the customer is withdrawing from the contract. For this purpose, the customer can use the model cancellation form in Appendix 1 in accordance with the Long-Distance and External Business Act (hereinafter referred to as "FAGG"), which, however, is not mandatory.

4.1.3. The customer can also exercise his right of withdrawal by using the electronic withdrawal function of the booking platform in good time using the hyperlink visible in the booking confirmation.

4.1.4. If you withdraw from the contract, we must reimburse you for all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. If you have requested that the services should begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

4.1.5. The right of withdrawal does not apply to passenger transport contracts. Furthermore, the right of withdrawal does not apply to services in the areas of accommodation for purposes other than residential purposes, transport of goods, rental of motor vehicles and delivery of food and beverages and services that are provided in connection with leisure activities, provided that a specific contract is required for the fulfillment of the contract by FWAG time or period is contractually stipulated. The right of withdrawal does not apply to services if FWAG has provided the service in full, whereby in those cases in which the consumer is obliged to make a payment under the contract, the right of withdrawal only lapses if FWAG has started to fulfill the contract with the prior express consent of the consumer and the consumer has confirmed before the start of the service that he is aware that he will lose his right of withdrawal once the contract has been fully performed.


4.2. Cancellation of services according to II. 2.4.-2.6.

4.2.1. The customer is entitled to cancel ordered services according to II.2.4.-2.6. without giving a reason.

4.2.2. In the event of cancellation up to and including the 14th day before the date of service provision, the user will be reimbursed 100% of the originally paid amount.

4.2.3. In the event of a cancellation from the 13th day up to and including the 6th day before the service provision date, the user will be reimbursed 50% of the originally paid amount.

4.2.4. In the event of a cancellation from the 5th day before the date of the service provision, the user will be reimbursed 0% of the originally paid amount.

4.2.5. The customer can cancel the booking by using the electronic cancellation function of the booking platform in good time using the hyperlink visible in the booking confirmation. Alternatively, the user can also make use of his cancellation option by submitting an informal, but written declaration via the FWAG contact form (https://www.viennaairport.com/vie-shop-kontakt).

4.2.6. For the reimbursement of the payment made by the user due to a cancellation or withdrawal, the same means of payment used by the user in the original transaction will be used, unless expressly agreed otherwise with the user.

4.2.7. Cancellation of services according to II. 2.7 (lounges)

4.2.8. Services according to II.2.7. can be canceled free of charge within 3 years of the invoice date without giving a reason. The user will be refunded 100% of the amount originally paid. A cancellation is no longer possible if the voucher has already been redeemed.

4.2.9. The user can cancel the booking by using the electronic cancellation function of the booking platform in good time using the hyperlink visible in the booking confirmation. Alternatively, the user can also make use of his cancellation option by submitting an informal, but written declaration via the FWAG contact form (https://www.viennaairport.com/vie-shop-kontakt).

4.2.10. For the reimbursement of the payment made by the user due to a cancellation or withdrawal, the same means of payment used by the user in the original transaction will be used, unless expressly agreed otherwise with the user.

4.2.11. Cancellation of services according to II. 2.8 (Fast Track security check)

4.2.12. The user is entitled to cancel ordered services according to II.2.8. free of charge within 1 year of the invoice date without giving a reason. The user will be refunded 100% of the amount originally paid. A cancellation is no longer possible if the voucher has already been redeemed.

4.2.13. The user can cancel the booking by using the electronic cancellation function of the booking platform in good time using the hyperlink visible in the booking confirmation. Alternatively, the user can also make use of his cancellation option by submitting an informal, but written declaration via the FWAG contact form (https://www.viennaairport.com/vie-shop-kontakt).

4.2.14. For the reimbursement of the payment made by the user due to a cancellation or withdrawal, the same means of payment used by the user in the original transaction will be used, unless expressly agreed otherwise with the user.


4.3. Flight cancellation

4.3.1. In the event of a flight cancellation before FWAG has provided the service, the service can be rebooked.

4.3.2. In the event of a flight cancellation while the service is being provided by FWAG, there will be no refund or reduction in the fee for the service booked.

4.3.3. In the event of flight cancellations during the service, the provision of the service by FWAG ends when the flight cancellation becomes known via Vienna Airport's flight information system. The contractual partner can be accompanied to an airline service counter.


4.4. Lateness / no-show of the customer

4.4.1. If the contractual partner appears late at the airport service counter according to the booking confirmation, contractual performance of the booked service cannot be guaranteed. Despite these circumstances, FWAG will endeavor to carry out the booked service. Irrespective of whether FWAG can carry out the booked service or not, a refund of the fee is excluded in this case.


4.5. Liability

4.5.1. FWAG is only liable in the event of a breach of its contractual obligations in the event of intent or gross negligence on the part of its employees or vicarious agents. Otherwise liability is excluded. FWAG is in no way liable for the behavior of third parties, including theft, damage, etc., regardless of whether these third parties are authorized or not in the buildings or other areas of Vienna Airport. Under no circumstances will FWAG be liable for lost orders, lost profits, anticipated savings that did not materialize, data loss or damage, third-party claims or any consequential damage. The exclusion of liability only applies to the extent permitted by law.

4.5.2. This limitation of liability to intent and gross negligence also applies to the loss of the item taken over by FWAG.

4.5.3. Any damage or claims must be reported to FWAG in writing by the contractual partner immediately, at the latest within 2 weeks of the occurrence of the damaging event. If the contracting party fails to provide immediate notification, the contracting party can no longer assert its claims for damages.

4.5.4. FWAG is not liable for delays in performance due to force majeure such as natural events of particular intensity, war, riots, strikes, terrorism, unforeseen official requirements and other circumstances that have led to a delay in performance through no fault of FWAG.
 

5. Termination of Contract

5.1. The contract ends when the contractual service has been rendered in full.
 

III. Tickets Vienna Airport City Train

The following part of the “Tickets Vienna Airport City Train” General Terms and Conditions applies to the sale of tickets for the use of the Vienna Airport City Train.

The tickets for using the Vienna Airport City Train are offered and sold by FWAG in the name and for the account of City Air Terminal Betriebsgesellschaft mbH.
 

1. Conclusion of contract

1.1. The provision of the possibility to book tickets for the use of the Vienna Airport City Train in the VIE-webshop does not yet constitute a legally binding offer from FWAG, but merely a non-binding invitation to the customer to make an offer to conclude a contract in accordance with the General Terms and Conditions (part “Tickets Airport City Train”).

1.2. By pressing the function button "Order with obligation to pay"! the customer submits a binding and irrevocable offer to conclude a contract.

1.3. The acceptance of this offer takes place through the transmission of a booking confirmation by FWAG. This will be transmitted electronically immediately after the offer has been submitted. As a result, the contract came into effect.

 

2. Subject of the contract

2.1. The subject of the contract is exclusively and conclusively the paid purchase of tickets for the use of the City Airport Train.

 

3. Payment and Fee

3.1. When booking via the online form, payment is due immediately by credit card or online banking. The prices displayed when booking are valid only for the booked period.

 

4. Withdrawal

4.1. A statutory right of withdrawal does not exist for passenger transport contracts (§ 1 para. 3 FAGG).

 

IV. Final Provisions

 

1. Jurisdiction; Applicable law

1.1. Place of fulfillment is Vienna. The competent court for 1010 Vienna (Innere Stadt), Austria, is agreed as the exclusive place of jurisdiction.

1.2. All legal disputes arising from or in connection with the GTC and contracts concluded on their basis are exclusively subject to Austrian law, excluding all conflict of laws rules as well as the UN Sales Convention and the ROM I Regulation.

 

2. Written form

2.1. Verbal collateral agreements do not exist. All ancillary agreements must be in writing.

 

3. Severability Clause

3.1. If individual clauses of the GTC and contracts concluded on their basis are ineffective, the validity of the remaining regulations shall not be affected. The wholly or partially ineffective regulation should be replaced by one whose economic success comes as close as possible to the ineffective one and the intention of the parties; the same applies in the event of a gap.

 

4. Translations

4.1. The GTC are established in German, which is binding for all matters related to them. Any version of these terms and conditions in another language is only intended to make it easier to understand and has no legal effect. For clarification, it is stated that the German language version of these GTC takes precedence over any other language version of these GTC.

 

5. Privacy

5.1. Data protection is an important concern for FWAG. All data processing takes place in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). You can find more information on the processing of your personal data at: https://www.viennaairport.com/datenschutz

 

V. Appendix 1

 

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract) 
To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
-
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), 
-
Ordered on (*)/received on (*), 
-
Name of consumer(s),
-
Address of consumer(s),
-
Signature of consumer(s) (only if this form is notified on paper),
-
Date
-

(*) Delete as appropriate.